Privacy Policy

Festogy ("we", "us", or "our") is committed to protecting the privacy and personal information of our users, event attendees, and event organizers. This Privacy Policy describes how your information is collected, used, and protected when you use our website, mobile interface, or digital ticketing infrastructure in Bangladesh.

By accessing or using Festogy, you acknowledge that you have read, understood, and agreed to the collection and use of your data in accordance with this policy and applicable laws of Bangladesh.

We may collect information you provide directly to us when you create an account, register for an event, purchase a pass, or contact support:

• Personal Identification: Full name, phone number, email address, profile picture (optional), and university/organization affiliation where requested by the organizer.
• Transaction Records: Order IDs, ticket quantities, tier selections, promo codes used, and timestamps of purchase.
• Check-in & Attendance Logs: Records of gate entrance scans, kit claims, and workshop checkpoint verifications on event days.
• Organizer Business Data: Organization name, representative contact information, event agendas, and verification documentation.

All electronic payments on Festogy (including bKash, Nagad, Rocket, debit/credit cards, and internet banking) are securely processed through SSLCommerz, an authorized and PCI-DSS certified payment gateway licensed by Bangladesh Bank.

The information collected is strictly utilized for the following purposes:

• Generating digital tickets, unique QR passes, and verifying your admission at event doors.
• Delivering order confirmations, event schedule updates, and emergency notifications via SMS or email.
• Enabling organizers to manage registration rosters, kit distribution, and post-event certificates.
• Preventing fraudulent bookings, duplicated passes, or unauthorized ticket scalping.
• Complying with statutory accounting and financial audit obligations in Bangladesh.

Festogy does not sell, rent, or trade your personal information to third-party advertisers. We only share data with:

• Verified Event Organizers: The host of the specific event you registered for receives your attendee details (name, phone, email, ticket tier) to facilitate entry and logistics.
• Payment Gateway (SSLCommerz): Transaction parameters required to process and verify authorization of your purchase.
• Law Enforcement & Regulatory Bodies: When legally mandated by judicial orders, government authorities, or Bangladesh law.

We employ industry-standard technical and operational measures, including encrypted transmission (HTTPS/TLS), role-based database permissions, and routine vulnerability audits to safeguard your information against unauthorized access, loss, or misuse.

Personal information is retained as long as your account remains active or as needed to provide services, resolve disputes, and maintain statutory audit records.

You have the right to access, rectify, or request deletion of your account profile at any time. For questions regarding this Privacy Policy or your data, contact our Data Protection Officer at info@festogy.com.