Return & Refund Policy

Festogy operates as a digital ticketing and event discovery platform. Tickets and admission passes purchased on Festogy are digital credentials (represented as verifiable QR codes and booking references), delivered immediately to your account and confirmed via SMS/email upon successful payment.

Because tickets grant access to time-sensitive, limited-capacity events, physical goods return policies do not apply. Refunds and cancellations are governed strictly by the terms outlined below.

If an event is cancelled by the organizer, or rescheduled to a date or venue that the purchaser cannot reasonably attend:

• Cancelled Events: All valid ticket holders will receive a 100% full refund of the base ticket face value.
• Postponed / Rescheduled Events: Your pass remains automatically valid for the rescheduled date. If you cannot attend the new date, you may request a full refund within 7 calendar days of the postponement notice.
• Festogy will proactively notify all registered attendees via SMS and email with refund claim procedures.

Ticket purchases are generally non-refundable once issued, unless the specific event organizer explicitly offers a flexible cancellation window on their public event page.

• Events with Refund Window: Where an organizer enables attendee cancellations, refund requests must be submitted through your Festogy Dashboard at least 72 hours prior to the scheduled event start time.
• Within 48–72 Hours of Event: Due to finalized venue allocations, seating caps, and catering headcounts, refund requests within 72 hours of gate opening cannot be approved.
• Free Events: You may cancel or release your free ticket reservation at any time from your dashboard to free up capacity for community waitlists.

Standard transaction gateway processing charges (imposed by SSLCommerz and telecom/MFS operators like bKash/Nagad/Visa) and Festogy platform administration fees are consumed at the moment of electronic payment processing and may be non-refundable unless the cancellation was entirely initiated by the organizer or Festogy system fault.

All approved refunds are credited directly back to the original payment method used during checkout through our payment partner, SSLCommerz:

Note: Bank settlement holidays in Bangladesh may extend card refund crediting times.

If you are unable to attend an event and the ticket is non-refundable, Festogy allows you to transfer or gift your digital pass to a friend or colleague through your Dashboard up to 2 hours before gate opening, subject to event organizer guidelines.

To submit a refund or cancellation inquiry:

1. Sign in to your account and navigate to Dashboard > Tickets.
2. Locate the ticket and select Order Details > Request Assistance.
3. Alternatively, email info@festogy.com with your Order Reference Number (e.g., FST-...) and account phone number.